Outlook.comIf you can't sign in to your Outlook.com, Hotmail, Live, or MSN email account, or you're not sure how to sign in or sign out, read.If you're unable to send or receive email, or can't connect to Outlook.com, try these solutions.Our Virtual Agent can help you quickly identify and fix common issues with sending or receiving email.I didn't receive an email someone sent to my Outlook.com accountIf someone sent an email to your Outlook.com account but you can't find it, read. If the message never arrived, there are several things you can do to try to fix the problem. If your inbox is full, you won't receive new messages. To make room in your inbox, try emptying your junk folder by right-clicking Junk Email Empty folder.You can also sweep unwanted email from your inbox or archive folders. Sweep lets you automatically delete all incoming email from a particular sender, keep only the latest message from that sender, or delete email from that sender that's older than 10 days. Select a message you want to sweep, and select Sweep.Saving photos and documents to OneDrive is another good way to make room in your inbox. To learn how to save attachments to OneDrive, see.

Export the data to an Outlook Data File (.pst), and then delete the.ost file. Let the server data download again, and then import the.pst file data by using the Do not import duplicates option. To access this option, click the File tab, and then click the Open option. Uncheck the option “When displaying hierarchy in Outlook, show only subscribed folders.” at the bottom of the window. Click “OK” to close the window and commit the options. This will resolve extremely slow synchronizations with Microsoft Outlook platforms. This issue can still be noticed if you have a very large Inbox folder, Sent.

If your inbox is filtering based on categories or if your sort order is different than usual, you might not see the messages you expect to see. Filtering and sorting are accessible at the top of your message list.For filtering, select Filter, then select what type of messages you want to see.For sorting, select Filter Sort by then what you want to sort by.To look for recent messages, sort by Date. To look for messages from a specific person, sort by From.

You can reverse the sort order by choosing the option again.Select Settings View all Outlook settings.Select Mail, and then select..If you see the sender's address listed under Blocked senders and domains, select their address and then select Remove Save.If the sender's address isn't in your Blocked senders list, you can add them to Safe senders and domains. Email from contacts in your safe senders list will never go to the Junk Email folder.Select Settings View all Outlook settings.Select Mail, and then select.Enter the sender's email address, and then select Add Save.Select Settings View all Outlook settings.Select Mail, and then select.If there are one or more rules that are preventing you from seeing the email you want, do one of the following.Select the rule that you want to delete, and then select Delete.Select the rule and then select Editto change the rule settings so you can find the messages more easily. For example, you might change the action in the rule from delete to categorize or flag.Choose Save.To return to your inbox, select X at the upper right of the Settings window. If your inbox is full, you won't be able to send or receive new messages. To make room in your inbox, try emptying your junk folder by right-clicking Junk Email and then selecting Empty folder.You can also use Sweep to remove unwanted email from your inbox or archive folders.

Sweep lets you automatically delete all incoming email from a particular sender, keep only the latest message from that sender, or delete email from that sender that's older than 10 days. Select a message you want to sweep, and select Sweep.Saving photos and documents to OneDrive is another good way to make room in your inbox. To learn how to save attachments to OneDrive, see.

To help deter spammers, Outlook.com limits the number of messages that can be sent in one day. If you receive a message that you've reached the daily message limit, try the following:.Save your email as a draft and send it the next day.Increase your message limits by adding security info to your account (see ).If the email was created on a mobile device, tap to close the message. You'll receive a prompt asking you if you want to save or delete the message. Select Save and then Sync. You can then to go Outlook.com on a computer, open the draft, and send it. You can increase your sending limits by adding security info to your account.

Outlook.com no longer supports AUTH PLAIN authentication. If you try to send messages from a device that uses AUTH PLAIN authentication, your messages won't send.

For more information, see. You can’t send email from Windows Live Mail, a mobile device, or Outlook on your computerEarlier this year we introduced the new Outlook.com, which helps you focus on what matters, collaborate effortlessly, and get more done. As part of the upgrade, we are also moving accounts to a more secure and reliable infrastructure. If you've connected your Outlook.com account to Outlook on your computer or to Outlook on your phone and you try to send a message with an attachment that's larger than 25MB, Outlook won't send the message.To fix the issue, go to your Outbox and then open the stuck email messages.

Start with the oldest message first. If the message has an attachment that’s larger than 25MB, delete the attachment and either attach a smaller file or upload the file to OneDrive and then attach a link to the attachment.

You can then try to send the message again.To learn more about attaching files to messages in Outlook for Windows, see. If you're having trouble receiving or sending messages from your mobile device, try removing the device in the Outlook.com options.Sign in to Outlook.com on a computer.At the top of the page, select Settings View all Outlook settings General.In the list of connected mobile devices, select your phone, and then select Remove.Select Save.Go to your mobile device and power it off completely.Restart your mobile device after a few seconds, and then sync your mailbox again.Still need help?Note: You will need to first to get support. If you can't sign in, go to.Related topics.

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Applies to:. Difficulty: Easy.

Time needed: 10 minutes. Required: Ecenica Email Address, Outlook. Select your Inbox. From the menu click Folder IMAP Folders. Click Query.

Select all your IMAP folders. Click Unsubscribe. Outlook may warn you some folders are ‘special’.

Click OK if this warning appears. Click OK. Close and re-open Outlook. Select your Inbox. From the menu click Folder IMAP Folders. Click Query. Select all your IMAP folders.

Click Subscribe. Uncheck When displaying heirachy in Outlook, show only subscribed folders. Click OKOutlook will now synchronize your folders, the time this takes depends on the size and number of emails stored in each of your IMAP folders.