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CA APM Introscope Monitoring Setup Guide

On this page, we will install the APM Introscope Enterprise Manager (IEM) on a dedicated host and deploy the Management Modules which provide dashboards for monitoring BI web applications, application server performance, BI server components, and host performance.

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What if my company already has an Introscope Enterprise Manager?

If your company or organization already has an Introscope Enterprise Manager and you want to use this instead of installing your own, then you need to do the following:

• Ask your Introscope administrator for the Introscope Enterprise Manager host name, communication port, WebView port or URL, and WebView logon information
• Ask your Introscope administrator to install the SAP Management Modules (these provide instrumentation and dashboards for SAP products). You will need to obtain the correct version of IEM management modules according to the version Introscope Enterprise Manager you are using. For guidance on downloading management modules, refer to: Downloading files from the SWDC
• Once you have completed the above points, skip to the section 4. Installing the Diagnostic Agent

Install the Introscope Enterprise Manager

1. Confirm you have copied the required files to a temporary folder on the server that you will use as your Introscope Enterprise Manager host.
   
2. Extract the IEM installer media WILYISEM**.zip to a temporary folder in the same directory.
   
3. Move the files osgiPackages.v10.1.0.15.windows.zip and eula.txt into the folder where you extracted the IEM installer media
   
4. Next, open eula.txt and ca-eula.txt with a text editor and change reject to accept to accept the end user license agreement then save the changes
   
5. By default, the Introscope Enterprise Manager will install to C:usrsapccmsapmintroscope. If you want to change the install location or drive, edit the file installer.properties in a text editor. Add the desired install path to the property USER_INSTALL_DIR (note: you must use double backslashes between each folder in the path)
   
6. Next, we will start the installer. Right click on introscope10.1.0.15windowsAMD64SAP.exe and choose Run As Administrator. The installer is a silent installer and takes a few minutes. You can monitor the installer process introscope10.1.0.15windowsAMD64SAP.exe in task manager.
   
7. When the install is complete, you will find the Introscope Enterprise Manager in your Windows Start Menu
   

Deploy the Management Modules

1. Extract the management modules zip file (WILYISMM*.zip) to a new folder.
   
2. Browse to the folder where you extracted the management modules files, then select all the files and copy to your clipboard
   
3. Next, browse to the location where you installed CA APM Introscope Enterprise Manager (by default C:usrsapccmsapmintroscope) then paste the contents of your clipboard to this folder. If prompted, check the option 'Do this for all current items' and select Yes to merge the contents
   
4. Go to Control Panel, Administrative Tools and restart the Introscope Enterprise Manager service
   

5. Browse to http://wiemhostname:8081/webview and logon to the WebView client using the default logon credentials
   

   User	Password
   admin	Admin89

   
   

6. If you are able to logon to WebView, you can continue to the next page: 4. Installing the Diagnostic Agent

The packet sniffer can work on all Windows versions using either : raw socket (driverless), WinPcap (needs to be installed), NDIS (needs to be installed ).

The sniffer has basic features like filter, decode, replay, parse…

The IP tools are:

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• Bandwidth monitor.
• Adapter statistics (IP & NDIS).
• Wireless Stumbler.
• List and manage ARP entries, resolve IP from/to MAC, ARP scan, Create ARP proxy, send a WAKEUP call, RARP client / server, ARP Watch.
• List and manage routes, enable & disable host as a router.
• List and manage open ports and attached processes.
• View network config (interfaces, adapters, parameters).
• Hook winsock calls.
• Spoof ARP (and do ARP cache poisoning), TCP, UDP, ICMP, DHCP.
• Change MAC address.
• SNMP Get & Set, List interfaces, Switch port mapper, Media Attachment Unit table, Net to media table, network stats, connection table.
• WINS Query.
• DNS (advanced) Query, DNS Server, Local resolver.
• DHCP Server (with PXE support), DHCP Discover.
• Whois Query, IP Geo Location.
• Mail client (SMTP & MAPI).
• TCP tools :
  • TCP ping, TCP half scan, Time-Daytime client/server.
  • HTTP Server, FTP Server.
  • HTTP Proxy, Telnet Bouncer, FTP Bouncer.
  • LPR Client,
• UDP tools (MSSQL Ping, SNMP ping, SSDP ping, Syslog client/server, Time-Daytime client/server, TFTP server).
• ICMP tools (Ping, GetBestRoute, GetRTTAndHopCount).
• TCP/UDP bounce port.

MS Networks:

Spoof net send, Shutdown remote windows, Display remote windows properties, Netapi services, Terminal Services processes and sessions, Winspool services, remote drivers, remote AT jobs, remote scheduled tasks, Logged on users, Dump remote users, manage DHCP services, MS SQL processes, MS Perf counters, remote processes, remote event logs.

Password tools:

Protected storage (IE, Outlook Express, …) , LSA secrets, Dialup Passwords , XP Credentials ( MSN, network shares, …) , IE history, Reveal asterisks / hidden passwords, RDP passwords, MSAccess passwords, enum WEP keys, MS SQL enterprise manager passwords, Known default passwords.

Other / System tools:

Manage processes, Opened files, Windows Handles, Events for processes/events/files changes, bandwidth tester (based on iperf), manage windows devices, VBS script editor, WMI browser, Create maps with Graphviz, manage ACL’s.